WORLD TEAM GOLF CHALLENGE – BOOKING TERMS AND CONDITIONS

These terms apply to every World Team Golf Challenge, in every country. Event-specific details (dates, prices, minimum numbers, payment dates and post-tour arrangements) are set out in each event’s Event Information and form part of these terms.

1. Acceptance of Terms

1.1 By submitting a registration you agree to these terms (the Booking Terms) and confirm you have the authority to accept them.

1.2 Acceptance is electronic and binds you and, if you register others, each of them.

2. Definitions

• Golf Getaway, we, us: Activate Lifestyle Management Pty Ltd, trading as Golf Getaway.
• Challenge: a World Team Golf Challenge event run by Golf Getaway, in any country.
• Event Information: the brochure, registration page, itinerary and written confirmations for a Challenge, including its dates, prices, currency, Minimum Numbers, Confirmation Date and Final Payment Date.
• Team Captain: the person who registers a Team and coordinates communications for it.
• Team: the players registered together by a Team Captain.
• Participant: any golfer or non-golfing guest registered for a Challenge or Post-Tour.
• Minimum Numbers: the number of Teams, players or guests we need confirmed to run a Challenge or Post-Tour, as stated in the Event Information.
• Confirmation Date: the date by which Minimum Numbers must be met.
• Final Payment Date: the date by which full payment is due.
• Itinerary: the published schedule of services included in the price.
• Post-Tour: an optional extension offered after a Challenge (see clauses 19 to 25).
• Tournament Rules: the competition rules issued by Golf Getaway or its sister company Golf University.
• Golf Getaway Parties: Golf Getaway and its directors, staff, contractors, agents and suppliers.

3. Booking on Behalf of a Team

3.1 The Team Captain coordinates the Team, communicates with us and helps find a replacement if a player withdraws.

3.2 Each Participant is responsible for their own payments and for complying with these terms. The Team Captain is not personally liable for the payments or conduct of other Participants.

4. Tournament Rules and Rulings

4.1 Teams play under the Tournament Rules we communicate before the Challenge.

4.2 Our decisions on rulings, scoring and disputes during the Challenge are final.

5. Team Substitutions

5.1 A player may be replaced only with our written approval. We may charge a reasonable fee, which we will tell you before approving.

5.2 Requests must reach us at least 30 days before the Challenge begins, unless the Event Information says otherwise. We may refuse later or on-the-day requests.

5.3 A player who withdraws and is not replaced is not entitled to a refund of amounts paid. If they withdraw before the Final Payment Date they owe nothing further. If they withdraw on or after the Final Payment Date, the full price remains payable (see clause 17).

5.4 If an approved replacement takes a withdrawing player’s place, we will either credit the payments already made by the withdrawing player to the replacement, who then pays only the balance, or refund those payments to the withdrawing player (less the substitution fee) once the replacement has paid in full. We will not keep payments from both players for the same place. Clause 17 does not apply to a place that has been filled by an approved replacement.

6. Handicaps and Event Integrity

6.1 Each player must give a verifiable handicap at registration and on request.

6.2 We may verify, adjust or reassign handicaps, divisions and Teams.

6.3 Misrepresenting a handicap or manipulating scores may lead to disqualification without refund.

7. Health and Fitness

7.1 Participants need a reasonable level of fitness for walking, travel and the Itinerary and must tell us about any medical condition that may affect them.

7.2 We will help where we reasonably can, but any modification may cost extra.

8. Motorised Carts

8.1 Anyone driving a cart must hold a current driver’s licence and have at least four rounds of golf cart experience.

8.2 You are liable for damage you cause to carts or course property and you indemnify us for it to the extent the law allows.

9. Price and What Is Included

9.1 Prices are per person, based on the room type you choose (twin share or single) and are in the currency stated in the Event Information.

9.2 The price covers only the items listed in the Itinerary. Items marked as not included (for example some meals, drinks, caddie gratuities and personal expenses) are at your own cost.

9.3 Room upgrades are available on request, subject to availability and at additional cost.

10. Deposits and Final Payment

10.1 An initial deposit is required before your registration is confirmed. The deposit amount and dates are set out in the Event Information and discussed on your Team Captain’s call.

10.2 Full payment is due by the Final Payment Date.

10.3 If a payment is missed, we will contact you and give you a reasonable chance to pay. If it is still unpaid after that, we may cancel your registration and clause 17 applies. Late fees may apply if we tell you about them in advance.

10.4 If we reinstate a cancelled registration, we may recalculate the price based on current costs.

11. Payment Methods and Fees

11.1 Payments are processed through Airwallex, Stripe or other methods we tell you about.

11.2 Bank transfer fees charged by your own bank are your responsibility.

12. Price Changes

12.1 Before the Final Payment Date we may change the price to reflect currency movements, supplier cost increases or government taxes and we will tell you in writing.

12.2 If a price change increases your total by more than 10%, you may cancel within 14 days of our notice and receive a full refund of all amounts you paid for the affected booking.

12.3 We will not increase the price after you have paid in full, except to pass on a new or increased government tax or charge.

13. Airfares and Flights

13.1 You are responsible for your own flights, baggage and airline taxes.

13.2 Do not book flights until you receive our written Field Confirmation email. We are not responsible for flight or other costs if a Challenge or Post-Tour is changed, postponed or cancelled.

14. Visas and Passports

14.1 Your passport must be valid for at least six months after your return date.

14.2 You are responsible for visas and entry documents. We are not liable if you are refused entry or boarding.

15. Minimum Numbers and Event Confirmation

15.1 A Challenge runs only if Minimum Numbers are confirmed by the Confirmation Date, both stated in the Event Information.

15.2 If Minimum Numbers are not met, we may (a) run the Challenge anyway, (b) extend the Confirmation Date, (c) postpone or relocate it, or (d) cancel it.

15.3 We do not commit your payments to suppliers until the Challenge is confirmed, except as the Event Information says.

16. If We Cancel or Materially Change a Challenge

16.1 This clause applies only if we cancel a Challenge because Minimum Numbers were not met, or for another reason within our control. Cancellations or withdrawals initiated by you or a member of your Team are governed by clause 17.

16.2 If we cancel, we will refund all amounts you paid for that Challenge, including any Post-Tour, in full and without an administration fee, within 30 days of our notice.

16.3 If we postpone or relocate a Challenge, or change it materially, you may accept the change or cancel within 14 days of our notice and receive a full refund of amounts paid for it.

16.4 We are not liable for flights, visas, insurance premiums or other costs you incurred in reliance on the Challenge going ahead (see clause 13.2).

17. If You Cancel or Withdraw

17.1 Cancellations and withdrawals must be made in writing.

17.2 Except as clauses 5.4, 12.2, 16 and 21 provide, deposits and payments you have made are non-refundable once paid. This includes optional add-ons.

17.3 We may, but are not obliged to, refund amounts we recover from suppliers because of your cancellation, after deducting our costs.

17.4 Unused services and any part of the Challenge or Post-Tour you miss after travel begins, are not refunded, including for illness or injury. Travel insurance is intended to cover these situations.

17.5 Your Team may nominate a replacement under clause 5.

17.6 If you cancel or withdraw before the Final Payment Date, you forfeit your deposit and owe nothing further. If you cancel or withdraw on or after the Final Payment Date, the full price is non-refundable and if not yet paid, remains payable by you.

18. Changes to the Itinerary and Force Majeure

18.1 We may change or substitute Itinerary items for reasons outside our control, such as weather, pandemic rules, government advice or supplier cancellations. Where possible we will substitute the nearest standard of course, venue or service.

18.2 We are not responsible for extra costs you incur because of such changes, but will help you with documentation for insurance claims.

18.3 If an event outside our control prevents us from running a Challenge, clause 16.2 applies, except that we may deduct costs we have already paid to suppliers and cannot recover.

19. Post-Tour Extension: What It Is

19.1 The Post-Tour is an optional extension offered after a Challenge. It is available only to Participants who are registered for that Challenge and a Post-Tour place cannot be booked or kept without a Challenge place.

19.2 The Post-Tour is an add-on to your Challenge booking and cannot be taken on its own. Its inclusions, dates, prices and conditions are in the Event Information. If a Post-Tour item is not listed as included, it is at your own cost.

20. Post-Tour Booking and Payment

20.1 Post-Tour deposits and final payment dates may differ from the Challenge and are stated in the Event Information. Clauses 10 to 12 apply to the Post-Tour.

20.2 Post-Tour prices are based on the expected number of Participants. If fewer Participants book, we may adjust the price or cancel under clause 21 and you may cancel the Post-Tour within 14 days of our notice for a full refund of Post-Tour payments.

21. Post-Tour Minimum Numbers and Cancellation by Us

21.1 The Post-Tour runs only if its Minimum Numbers are confirmed by its Confirmation Date. Meeting the Challenge’s Minimum Numbers does not guarantee the Post-Tour will run.

21.2 If we cancel the Post-Tour, we will refund all Post-Tour payments in full, without an administration fee, within 30 days. Your Challenge booking is not affected.

21.3 Clauses 16.3 and 18 apply to the Post-Tour.

22. Post-Tour Cancellation by You

22.1 If you cancel or withdraw from the Post-Tour, clause 17 applies to Post-Tour payments and amounts paid are non-refundable once paid.

22.2 If you withdraw from the Challenge, your Post-Tour place is cancelled as well, unless it is transferred under clause 22.3. Cancelling only the Post-Tour does not affect your Challenge booking.

22.3 A Post-Tour place may be transferred to another Challenge Participant with our written approval.

23. Post-Tour Golf, Courses and Transport

23.1 Post-Tour rounds are at the courses named in the Event Information on the dates stated.

23.2 Rounds are subject to course availability on the day. We may swap a course or change a date or tee time for a course of similar standard if a course is unavailable, closed or affected by weather or events.

23.3 Tee times and format are confirmed closer to the date.

23.4 Transport to the Challenge and Post-Tour destinations, and between the hotel, courses and airport, is your own responsibility unless the Event Information says we provide it. Where we do provide transport, the Event Information will state which journeys are covered and where they go. Transport we provide may be shared, and the vehicle type may change with group size.

23.5 If a round is shortened or cancelled by weather or course conditions, we will pass on any refund or credit we receive from the course, but are not otherwise liable.

24. Post-Tour Surcharges and Extras

24.1 The Post-Tour price does not include, unless the Event Information says otherwise: peak-season hotel surcharges, weekend and holiday golf surcharges, fuel surcharges, caddie and driver gratuities, meals not listed, drinks, laundry or personal expenses.

24.2 If a surcharge applies to a date in your Post-Tour at the time of booking, we will tell you the amount before you pay.

25. Post-Tour Accommodation

25.1 Post-Tour accommodation is booked for the dates stated. Early arrival or late departure is at your own cost and subject to availability.

25.2 Single and twin share rates apply as in clause 9. A roommate who withdraws may result in a single-room charge to the remaining Participant.

26. Prizes

26.1 Prizes for a Challenge and what they are, are determined by us and may change without notice. They are not redeemable for cash and cannot be exchanged unless we say so in writing.

26.2 Giveaways, bonuses and booking incentives are separate from prizes. They are offered on the terms we state in our marketing or the Event Information when they are offered and may be limited to certain bookings or end at any time before you register.

26.3 A prize or giveaway provided by a third party (for example a resort or sponsor) is subject to that party’s own conditions, including validity periods, blackout dates and availability. Winners must follow the redemption instructions given with it.

26.4 Where a giveaway is awarded, our decision on who has won is final.

26.5 We are not responsible for a third-party prize or giveaway that a supplier fails to honour, but will help the winner to claim it.

27. Order of Merit

27.1 We decide how Order of Merit points are earned and redeemed.

27.2 We may change or end the Order of Merit at any time without notice.

28. Our Role

28.1 We act as a booking agent for hotels, courses, transport and other suppliers. We are not responsible for the negligence or defaults of third-party suppliers, or for changes to their prices or services after we have booked them, except as the law requires.

29. Dietary Requests

29.1 Dietary requirements are the responsibility of each Participant. Please raise any dietary needs directly with the hotel, golf club or venue providing the meal. We do not arrange or guarantee special diets.

30. Insurance

30.1 Adequate travel insurance is a condition of registration. It should cover medical costs, cancellation, loss and your golf equipment.

30.2 You must carry your certificate of insurance while travelling. We will help with claims documentation.

31. Liability

31.1 You travel and compete at your own risk.

31.2 To the extent the law allows, the Golf Getaway Parties are not liable for death, injury, illness, or loss of or damage to property arising from a Challenge or Post-Tour.

31.3 You indemnify the Golf Getaway Parties for claims arising from your own acts or omissions, to the extent the law allows.

32. Australian Consumer Law

32.1 Nothing in these terms removes or limits rights you have under the Australian Consumer Law or other laws that cannot be excluded.

32.2 Where a consumer guarantee applies and its liability can be limited, our liability is limited, at our choice, to resupplying the services or paying the cost of resupplying them.

33. Privacy

33.1 We handle personal information under our Privacy Policy. We may share it with suppliers (hotels, courses, transport providers) and payment processors such as Airwallex and Stripe, as needed to deliver your booking.

33.2 A Team Captain who gives us information about teammates or guests confirms they have the authority to do so.

34. Photography, Video and Promotional Use

34.1 By registering, you consent to you, your Team and your guests being photographed and filmed during a Challenge and Post-Tour for Golf Getaway’s promotion, including on social media and our website.

34.2 You cannot approve the content beforehand. If you do not wish to be filmed, tell us in writing before the Challenge and we will make reasonable efforts to respect that.

35. Disputes Between Participants

35.1 We decide disputes between Participants during a Challenge or Post-Tour and you must follow our reasonable directions.

36. Governing Law and Disputes With Us

36.1 These terms are governed by the laws of New South Wales, Australia.

36.2 If a dispute with us cannot be resolved by discussion, either party may refer it to arbitration in Sydney administered by the Institute of Arbitration and Mediation of Australia under its commercial rules. This does not prevent you from using rights you have under the Australian Consumer Law or from approaching a consumer regulator.

37. General

37.1 No waiver. Not enforcing a right once does not waive it later.

37.2 Entire agreement. These terms and the Event Information are the whole agreement and replace earlier discussions on the same subject.

37.3 Severability. If part of these terms is unenforceable, the rest remains in effect.

37.4 Interpretation. The singular includes the plural, headings are for convenience, and dollar amounts are in the currency stated in the Event Information.

37.5 Changes to these terms. We may update these terms for future registrations. The version in force when you register applies to your booking.

37.6 Contact. travel@golfgetaway.tv